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Customer Communications & Experience Manager

  • Location

    Maidenhead, Berkshire

  • Sector:

    Communications

  • Job type:

    Permanent

  • Salary:

    £40000.00 - £45000.00 per annum + Great benefits

  • Contact:

    Tracey Freeman

  • Contact email:

    tracey@armstronglloyd.co.uk

  • Job ref:

    JO0000000649_1551182676

  • Published:

    3 months ago

  • Expiry date:

    2019-03-28

  • Start date:

    ASAP

  • Consultant:

    #

This is an exciting new role working for an innovative market leader in the Financial Services Sector. Are you a marketing manager who has strong communication skills and solid understanding of the insight drivers that will provide a great experience for customers within a challenging and sometimes complicated financial environment. Working across the whole business you will be creating customer experience strategies covering all touchpoints of their journey. Be part of a growing business that puts the customer first.

The Role

  • Work with the Senior Team to define, review, manage and implement the customer marketing experience strategy.
  • Looking at the customer communication touch points and use data insights to ensure that messages are targeted and engaging and using the appropriate channels.
  • Create and manage a customer experience forum across the business, reviewing results and ultimately driving an improved customer service.
  • Be the Brand guardian and the Customer Champion.

Key Skills required

  • Excellent communication, team working and project planning skills.
  • Experience in a similar role in B2B and B2C environments with a customer centric focus.
  • Understanding of key financial metrics and customer drivers to help with improved customer communication.
  • Experienced in delivering targeted, optimised campaigns within budgets.
  • Experienced level in google analytics, excel, UX/customer journey and Insight.
  • Marketing qualifications and Financial services experience would be an advantage.
  • Exceptional written and verbal communication skills and strong stakeholder engagement.

Armstrong Lloyd is a marketing specialist recruitment services provider. Due to the high volume of applications received, we are not able to respond to each individual applicant, regrettably only those selected will be contacted.