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Customer Communications & Insights Manager

  • Location

    Maidenhead, Berkshire

  • Sector:

    Data / Insights

  • Job type:

    Permanent

  • Salary:

    £40000 - £45000 per annum + Good benefits

  • Contact:

    Tracey Freeman

  • Contact email:

    Tracey@armstronglloyd.co.uk

  • Job ref:

    JO0000000648_1545644886

  • Published:

    11 months ago

  • Expiry date:

    2019-01-23

  • Start date:

    ASAP

  • Consultant:

    #

This is an exciting new role working for an innovative market leader in the Financial Services Sector. Are you a marketing manager who has strong communication skills and solid understanding of the insight drivers that will provide a great experience for customers within a challenging and sometimes complicated financial environment. Working across the whole business you will be creating customer experience strategies covering all touchpoints of their journey. Be part of a growing business that puts the customer first.

The Role

  • Work with the Senior Team to define, manage and implement the customer marketing experience strategy.
  • Looking at the customer communication touch points and use data insights to ensure that messages are targeted and engaging and using the appropriate channels.
  • Create and manage a customer experience forum across the business, reviewing results and ultimately driving an improved customer experience.
  • Be the Brand guardian and the Customer Champion.

Key Skills required

  • Excellent communication and project management skills.
  • Experience in a similar role in B2B and B2C environments with a customer centric focus.
  • Understanding of key financial metrics and customer drivers to help identify opportunities.
  • Experienced in delivering targeted, optimised campaigns within budgets.
  • Marketing qualifications and Financial services experience would be an advantage.
  • Solid analytical and insight skills in a similar role.

Armstrong Lloyd is a marketing specialist recruitment services provider. Due to the high volume of applications received, we are not able to respond to each individual applicant, regrettably only those selected will be contacted