SECTOR: Technology
TYPE: PERMANENT / FULL TIME
LOCATION: London
SALARY: £90,000 - £100,000 P.A.
Our client is an established global organization in the B2B software space. Due to ongoing growth, an exciting opportunity for a Strategic Senior CRM Manager with experience leading Microsoft Dynamics 365 CRM to join in a permanent, transformational role has been created.
The successful candidate will have proven experience managing Microsoft Dynamics 365, owning strategy, usage, integrations, and ongoing developments of the CRM.
senior crm Manager Duties Include:
Own and develop the CRM strategy, budget, and adoption.
Own and drive transformational CRM projects.
Align stakeholders through CRM implementation and integration projects such as newly acquired CPQ solutions.
Managing usage strategy for 450 global users of CRM.
Work closely with CTO to develop CRM D365 technology stack strategy.
Lead on CRM data and analytics, overseeing a small team including Business Analyst.
CRM coaching and development of super-user community.
Oversee all CRM updates, changes, and project approval processes.
The ideal senior crm Manager will be:
Proven experience managing and owning MS Dynamics 365 CRM.
Transformation change agent with experience managing CRM integrations and implementations.
Excellent strategic vision and project management skills.
Proven experience in aligning and managing senior stakeholders as a senior CRM owner.
Experience in implementing and integrating a CPQ solution is desirable.
Experience managing a CRM support team.
Change management skills and ability to communicate and gain buy-in for change.
Demonstrable experience driving continuous process improvements.
Strong commercial acumen with the ability to work between technical and commercial strategies and stakeholders.
WHY JOIN THIS BUSINESS AS THEIR senior crm MANAGER?
Competitive salary + benefits package including private medical, 25 days holiday plus bank holidays, and more.
Annual bonus opportunity.
Flexible hybrid work policy (West London).
The opportunity to join an established and successful, global B2B software organization.
The opportunity to shape a newly created position and drive ongoing improvements in the usage and development of MS Dynamics CRM.
Armstrong Lloyd is a marketing specialist recruitment services provider. We specialise in the B2B SaaS space and have a variety of similar jobs available. We offer a personal service that will give you the best possible outcome in the recruitment process.