Customer Success Manager
THANK YOU FOR YOUR INTEREST - UNFORTUNATELY THIS JOB HAS NOW EXPIRED AND WE ARE NO LONGER ACCEPTING NEW APPLICANTS
SECTOR: TECHNOLOGY - SOFTWARE
LOCATION: MUNICH, GERMANY
TYPE: PERMANENT, FULL TIME
SALARY: €100,000 - €120,000 P.A.
My client is looking for a Customer Success Manager to join their team.
The role will drive post sales adoption management, customer relationship development and value realisation. Working closely with sales you will be responsible for the strategy to advise our customers and help maximise the benefits for them of using our client's solutions.
This is an exciting opportunity to work in an innovative global software company that are growing fast and own and develop the role.
The Role:
Help our users successfully adopt our solutions
Coach on best practices, perform health checks and facilitate support escalations
Develop relationship with users to undertake business reviews and enable renewals and nurture expansion opportunities
Develop tools and best practices to help users succeed
Be the go to trusted advisor using product knowledge to grow relationships and foster development of desired business outcomes
Skills/Experience Required:
5 years plus demonstrable experience in B2B software sales/service delivery or customer success management
Experience in the PLM industry and the processes within
Strong ability to build relationships and connect with customers
Experience working closely with sales or within sales teams
Understanding of the enterprise sales cycles and how to nurture relationships and enable clients to realise the full value of products and services
Strong communication and presentation skills
Ability to travel up to 40%
In return, our client offers the successful candidate an attractive package including annual company bonus and the ability to be part of a team that is growing rapidly and disrupting a multi billion dollar market.
This is an opportunity to grow and develop with a well established company that has a dynamic start up feel.
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